FREE SHIPPING THROUGHOUT SPAIN

It is normal that doubts may arise when making a purchase, so we have written some simple conditions that can be read quickly.

Prices

All prices shown include 21% VAT, no surprises.

Methods of payment

    Credit/Debit card (no surcharge):

    • Through the secure virtual POS
    • Your card details are not collected and always travel encrypted
    • Keep your PIN handy for card purchases

    PayPal (no surcharge):

    • Through PayPal's secure server

    Cash on Delivery:

    • Through the corresponding logistic expedition

    Shipping

    Zone 1: Spain; including Balearic Islands, Canary Islands, Ceuta & Melilla:

    • Free Shipping 3-4 days with Correos Express
    • Express shipping 24-48 hours 7,90 EUR
    • Free collection in La Portegna Madrid (Calle Nuñez de Balboa 62)

    Zone 2: United Kingdom:

    • Free Shipping 3-4 days with Ipost Parcels
    • Express shipping 24-48 hours 7,90 EUR
    • Free collection from La Portegna London (26 Marylebone High Street)

    Zone 3: European Union:

    • Free Shipping 5-6 days with Correos Express for orders from 250 EUR
    • 5-6 days shipping with Express Mail for orders up to 249,99 EUR = 20 EUR
    • Express shipping 24-48 hours with Express Mail 27,90 EUR

    Zone 4: USA, Canada & Asia:

    • Free 7 day shipping with Correos Express for orders over 250 EUR
    • 7 days shipping with Express Mail orders up to 249,99 EUR = 50 EUR
    Zone 5: Rest of the World:
    • Free 7 day shipping with Correos Express for orders over 250 EUR
    • 7 days shipping with Express Mail orders up to 249,99 EUR = 50 EUR

    Returns and exchanges

    La Portegna offers you the possibility to return your purchase within 30 working days after the delivery confirmation of the product. Because we want you to be sure that what you buy is what you really need and are looking for.

    * Personalized items cannot be returned or replaced.

    The logistical costs incurred for the return or exchange will be borne by the buyer.

    To process a return or exchange, you must send us the product(s) you wish to exchange/return with the return form you received with your order. The delivery address you must provide is either our Madrid or London store:

    LA PORTEGNA MADRID
    Calle Núñez de Balboa 62
    28001 Madrid, Spain
    +34 914 353 866

    LA PORTEGNA LONDON
    26 Marylebone High Street
    W1U 4PJ London, UK
    +44 020 8001 7850

    *It is essential that the product, its accessories and accompanying documentation are in perfect condition and contained in their original packaging. It is your responsibility to properly pack the product to avoid possible damage during transport.

    Once we receive the return shipment, our staff will check that everything is in the same condition as it was sent and will proceed to reimburse the value of the returned products, all according to the payment method you chose when you made your purchase (credit card, bank transfer, etc).

    Personal information

    It is not mandatory to create a user account to buy in our online store.

    We will ask you for the strictly necessary data to process the order.

    We do not sell, give or rent your details to anyone ever.

    We're done!